FAQ

What size am I?
Please refer to the sizing guide available on each product page

Can I send a Bamgym gift to a friend?
Absolutely! During checkout just update the shipping address to the desired address.

I am in between sizes what should I do?
In this scenario we advise you to choose a size up. The underwear fabric is quite stretchy and we find this is a good solution.

How can I be sure that I have placed my order correctly?
Once the order is placed you will receive a confirmation email. In the email you will find an overview of your order, the order number and the order date.

How long will it take for my order to arrive?
Delivery is normally within 2-3 business days from the day you placed your order.

Can I pick my order up at the warehouse?
Unfortunately its not currently possible

Can my order be delivered to a collection point?
No we currently only deliver to residential and business addresses

I have received a damaged product, what should I do? 
Please contact our customer service department  with details of the problem and your order number. Include some pictures of the problem, this will help our customer service team assess the problem. Our customer service team will work with you to find the best solution.

Is my online payment secure?
Absolutely we work with international bank payment systems which utilise the latest encryption technology and security processes, Bamgym does not process your banking information.